Delivery & Returns

DELIVERY 

UK delivery is free for orders over £75. A £3.95 fee is charged for any order below this amount. 
Next Day Delivery issues a charge of £7.95 

The nature of your order depends on the delivery timescale. You will be informed of this after you place your order with us. 

Delivery methods used are Royal Mail and Hermes. You will receive an email to advise you when your order has been dispatched and the expected timescale.

RETURNS POLICY

Please choose a suitable postage method with tracking as we will not be held responsible if your parcel goes missing.

Before returning your order, please email us with your intent to return and we will email you with the next steps:
(1) The items must be in their original packaging for a refund or exchange to be considered. 
(2) Items must be unworn, in perfect condition and returned before your identified wedding/event date (specified when placing the order).
(3) Jewellery items must be returned still in the sealed packaging and with original tags. Pierced earrings must be returned still in the sealed package. If unsealed they will be returned to you and no refund will be issued. 

Once we receive your parcel and agree to issue your refund you will receive the refund within 14 days from when we received the returned item.

Other information: 
(1) It is at our discretion whether or not to process the refund if we receive returns outside of our 14 day refund policy.
(2) If we receive a damaged return it will be sent back to you. We will not accept any responsibility for damages in transit during return.
(3) If your item arrives damaged, please contact us and we will happily send out a replacement.

WE WILL NOT ACCEPT RETURNS ON BESPOKE OR CUSTOMISED ORDERS 

DELIVERY 

UK delivery is free for orders over £75. A £3.95 fee is charged for any order below this amount. 
Next Day Delivery issues a charge of £7.95 

The nature of your order depends on the delivery timescale. You will be informed of this after you place your order with us. 

Delivery methods used are Royal Mail and Hermes. You will receive an email to advise you when your order has been dispatched and the expected timescale.

RETURNS POLICY

Please choose a suitable postage method with tracking as we will not be held responsible if your parcel goes missing.

Before returning your order, please email us with your intent to return and we will email you with the next steps:
(1) The items must be in their original packaging for a refund or exchange to be considered. 
(2) Items must be unworn, in perfect condition and returned before your identified wedding/event date (specified when placing the order).
(3) Jewellery items must be returned still in the sealed packaging and with original tags. Pierced earrings must be returned still in the sealed package. If unsealed they will be returned to you and no refund will be issued. 

Once we receive your parcel and agree to issue your refund you will receive the refund within 14 days from when we received the returned item.

Other information: 
(1) It is at our discretion whether or not to process the refund if we receive returns outside of our 14 day refund policy.
(2) If we receive a damaged return it will be sent back to you. We will not accept any responsibility for damages in transit during return.
(3) If your item arrives damaged, please contact us and we will happily send out a replacement.

WE WILL NOT ACCEPT RETURNS ON BESPOKE OR CUSTOMISED ORDERS 

 

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